Terms & Conditions

These Terms apply to all sales of goods and services made through www.doddsfencingandsheds.com, by telephone, in writing, or in-store.

1. Use of the Website

1.1 You may use this website for lawful purposes only.

1.2 You agree not to use the website in any way that is unlawful, fraudulent, harmful, or that may impair the availability or functionality of the site.

1.3 All website content, images, text, designs and materials remain our intellectual property and may not be reproduced without permission.

2. Contract Formation

2.1 A contract between you and us is formed when we accept your order and confirm it.

2.2 All orders are subject to availability.

2.3 We reserve the right to refuse or cancel any order prior to dispatch.

3. Prices & Payment

3.1 All prices are in GBP and include VAT where applicable.

3.2 Payment must be made in full prior to delivery unless otherwise agreed in writing.

3.3 We do not take deposits unless expressly agreed in writing.

4. Title, Delivery & Risk

4.1 Delivery dates and times are estimates only and are not guaranteed.

4.2 Delivery times are approximate only and exact delivery times cannot be guaranteed.

4.3 Risk in the goods passes to you upon delivery to the address provided.

4.4 Legal ownership of goods remains with us until all amounts owing have been paid in full.

4.5 Goods must be inspected at delivery. Visible damage or shortages must be reported within 48 hours.

4.6 Our drivers unload goods at the delivery point. Safe and reasonable access must be provided.

4.7 Delivery is made to the nearest reasonably accessible point beside or close to the delivery vehicle unless otherwise agreed in writing.

4.8 Delivery staff are not employed or insured to carry goods through properties, through houses, over walls, into rear gardens, across unsuitable ground, or into final installation positions.

4.9 Moving goods beyond the delivery point is the responsibility of the customer or their installer.

4.10 Customers must notify us before delivery of any restricted access, slopes, soft ground, parking restrictions, shared access, narrow passages, height restrictions or other site limitations that may affect delivery.

4.11 Failed deliveries caused by unsuitable access, unsafe conditions, parking restrictions or inaccurate delivery information may result in additional delivery, return or re-delivery charges.

4.12 Timber garden buildings are not intended to be habitable rooms or fully waterproof structures.

4.13 Garden sheds, summerhouses and timber garden buildings are supplied as domestic garden buildings and are designed to provide normal weather resistance only.

5. Product Information & Timber Characteristics

5.1 Sheds, summerhouses and other timber garden buildings are made-to-order unless specifically advertised as “ex-stock”.

5.2 Timber is a natural material and will expand, contract and move in response to changes in moisture, temperature, sunlight and weather conditions.

5.3 The following are natural characteristics and do not constitute faults:

• Knots
• Surface splits or checking
• Warping, twisting or cupping within reasonable tolerances
• Shrinkage or swelling
• Resin exudation
• Colour variation and weathering
• Minor dimensional variation
• Movement of boards, doors, windows or frames due to natural timber movement

5.4 Timber products require appropriate treatment and ongoing maintenance. Failure to maintain products appropriately may invalidate any applicable guarantee.

5.5 Product images are for illustration purposes only. Natural timber products may vary in appearance, colour, finish and grain.

6. Weather Resistance, Water Ingress & Condensation

6.1 Garden sheds, summerhouses and timber garden buildings are designed to provide reasonable protection from normal weather conditions when correctly installed, maintained and treated.

6.2 Due to the nature of timber construction, overlapping boards, ventilation requirements, doors, windows and roofing systems, we cannot guarantee that garden buildings will remain completely airtight or watertight in all weather conditions.

6.3 During periods of severe, driving or abnormal weather conditions, including high winds, heavy rain, sideways rain or wind-driven rain, minor water ingress, dampness, draughts or condensation may occur and shall not automatically be considered a manufacturing defect.

6.4 Roofing felt systems are designed to provide normal weather protection. In severe or wind-driven rain, water may occasionally be forced beneath felt overlaps, joins, edges or roof details. Minor moisture ingress of this nature shall not be considered a fault unless caused by defective materials or defective workmanship.

6.5 Windows, doors and opening sections are manufactured from natural timber and may expand, contract or move in changing weather conditions. Minor gaps, swelling, sticking, movement, condensation or limited moisture ingress around opening sections are normal characteristics of timber garden buildings and do not automatically constitute defects.

6.6 Condensation can occur inside timber buildings due to temperature changes, moisture in the air, stored contents, lack of ventilation or damp ground conditions. Condensation is not a manufacturing fault.

6.7 Customers are responsible for ensuring adequate ventilation and for avoiding storage of damp items, wet materials or items that may trap moisture against the timber.

6.8 We shall not be responsible for damage to contents stored inside garden sheds, summerhouses or timber garden buildings.

7. Treatment, Maintenance & Customer Responsibility

7.1 Timber garden buildings require regular treatment, inspection and maintenance.

7.2 Unless otherwise stated in writing, any factory or pre-delivery treatment is not a permanent treatment and does not remove the need for future maintenance.

7.3 Customers are responsible for maintaining the building.

7.4 Failure to treat, maintain or ventilate the building appropriately may result in timber movement, moisture ingress, swelling, mould, rot, sticking doors or windows, and may invalidate any applicable guarantee.

8. Consumer Cancellation Rights – Distance Sales

If you are a consumer purchasing online or at distance, you have statutory rights under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013.

8.1 You have the right to cancel your order within 14 days of receiving the goods without giving any reason.

8.2 To exercise the right to cancel, you must inform us of your decision by a clear statement, for example by email or letter.

8.3 You must return the goods within 14 days of notifying us of cancellation.

8.4 Unless goods are faulty, you are responsible for arranging and paying for the return of goods.

8.5 We do not offer a collection service for unwanted goods.

8.6 Returned goods must be in original, resaleable condition.

8.7 The right to cancel does not apply to made-to-order or bespoke products unless faulty.

9. Faulty Goods & Statutory Rights

Under the Consumer Rights Act 2015:

9.1 You have a 30-day right to reject faulty goods for a full refund.

9.2 After 30 days, we may offer repair or replacement.

9.3 If repair or replacement fails, you may be entitled to a refund or price reduction.

9.4 These statutory rights cannot be excluded or limited.

10. Shed Installation Provided by Us

10.1 Where shed installation is included, installation relates only to the shed structure.

10.2 The installation area must be level, suitably constructed, stable, square and clear prior to installation.

10.3 The base must be suitable to support the structure for the lifetime of the building.

10.4 We are not responsible for ground preparation unless expressly agreed in writing.

10.5 Safe and unobstructed access must be provided.

10.6 Restricted access, overhanging branches, narrow passages, walls, gates, height restrictions, steep slopes, soft ground or obstructions may prevent delivery or installation.

10.7 Customers must notify us before delivery of any restricted access or site limitations.

10.8 Additional charges may apply where installation cannot proceed due to site conditions, restricted access, inadequate base preparation or unsafe working conditions.

10.9 If a building is installed on an unsuitable base at the customer’s request, we shall not be responsible for resulting issues including movement, distortion, water ingress or reduced service life.

11. Fencing & Shed Base Installation by Independent Approved Installers

11.1 Dodds Approved Installers are independent tradespeople and are not employees of W G Dodds & Son Limited.

11.2 Dodds may introduce customers to independent Approved Installers operating within their area.

11.3 Dodds supply the fencing materials and garden products only unless expressly agreed otherwise in writing.

11.4 Installation work is carried out by the Approved Installer directly.

11.5 Any agreement for installation services is between the customer and the installer directly.

11.6 Installation charges are payable directly to the installer unless otherwise agreed in writing.

11.7 We are not responsible for workmanship, installation methods, scheduling, site management, delays, damage or defects arising from work carried out by independent installers.

11.8 Any workmanship guarantees relating to installation are provided by the installer and not by W G Dodds & Son Limited.

11.9 Complaints relating to installation work, labour, workmanship, scheduling or additional services must be directed to the installer responsible for the work.

11.10 Any additional works or services arranged directly with an installer are outside the scope of W G Dodds & Son Limited.

12. Product Guarantees

12.1 Garden Shed Guarantee

We guarantee that our garden sheds are free from structural defects in materials and workmanship for 12 months from delivery.

This does not cover:

• Natural timber movement
• Extreme weather
• Wind-driven rain
• Condensation
• Minor water ingress during severe weather
• Lack of maintenance
• Failure to retreat timber
• Wear and tear to roofing felt
• Damage caused by inadequate base

Claims must be submitted in writing with photographs.

13. Complaints Procedure

13.1 Complaints must be submitted in writing by email or post.

13.2 We will acknowledge complaints within 5 working days.

13.3 We aim to resolve complaints within 21 working days where reasonably possible.

14. Limitation of Liability

14.1 Nothing in these Terms limits or excludes liability for:

• Death or personal injury caused by negligence
• Fraud or fraudulent misrepresentation
• Any liability that cannot legally be excluded or limited

14.2 Subject to the above, our liability shall be limited to the total price paid for the goods.

14.3 We shall not be liable for indirect or consequential loss.

15. Data Protection & Privacy

15.1 W G Dodds & Son Limited is the data controller for the purposes of UK GDPR and the Data Protection Act 2018.

15.2 We collect and process personal data to fulfil orders, provide services, respond to enquiries and comply with legal obligations.

15.3 Full details of how we collect, use and protect personal data are set out in our Privacy Policy.

View our Privacy Policy

16. Governing Law

These Terms are governed by the laws of England & Wales.

Any disputes shall be subject to the exclusive jurisdiction of the English courts.

Last updated: March 2026